Account Executive
I. Major Functions:
The general purpose of a SLMC Account Executive (AE) is to
• Create and foster individual relationships with new and existing third-party mortgage brokers in order to develop, increase, and maintain overall sales of loan products
• Gather and analyze facts from brokers, and provide consulting advice to assist those brokers in choosing among many complex financial products to best meet a specific borrower’s needs
• Provide counseling and guidance to brokers throughout each loan’s process to manage brokers’ expectations throughout the life of the loan

II. Duties & Responsibilities:
• Maintain contact with third-party mortgage brokers to market and promote financial products to generate, increase and maintain overall loan production
• Service, develop and nurture relationship of existing brokers to generate continuing and increasing business from each broker
• Compare and evaluate product profiles, pricing and service information, and communicate analysis to broker. Discuss how the various products might fit the customer’s needs in order for the broker to provide the best possible product/pricing
• Collect and analyze information regarding income, assets, investments and debts for the initial analysis
• Determine which products best meet broker and borrower needs and
financial circumstances
• Advise broker regarding advantages and disadvantages of different financing products
• Negotiate fees broker is charged for services
• Communicate daily with brokers regarding status, changes in pricing and product guidelines
• Service financial product through analyzing and determining loan priority of rushes and client concerns while managing pipeline/client expectations
• Update and reassign personal AE contact database on a quarterly basis
• Stay current to guideline, product, policy and industry changes 
• Inform employer of anything they learn from third-party brokers, including competitors’ pricing and product, to enable employer to improve general business operations
• Request product exceptions from investors

IV. Knowledge, Skills & Ability:
• Telephone skills
• Ability to efficiently budget internal resources (money, equipment, human resources) and external resources
• Ability to drive behavior of internal and external customer to meet short term and long
term goals
• Ability to problem-solve
• Ability to project self-confidence
• Competitive drive for personal and professional success
• Individual creativity
• PC Skills (MS Office)
• Analytical and mathematical skills and applications
• Strong communication skills (verbal, written, listening) including grammar and spelling
• Presentation skills
• Attention to detail; multi-tasking skills; excellent time-management skills
• Ability to work independently with minimal supervision

V. Education, Training and Experience Required:
A. Degree(s) Required:
High School diploma.
Bachelors degree preferred
B. Prior Experience Needed
Mortgage industry experience preferred

VI. Judgment Required:
Creating and fostering individual relationships and managing expectations of third-party mortgage brokers requires the ability to assess preferences and needs of these business sources including the frequency and magnitude of communications, and to react to those needs in such a way to ensure continuation and enhancement of the business relationship.

The Account Executive utilizes judgment and discretion in prioritizing work, and must communicate problems and resolutions in a way that will further the business relationship. The AE must analyze which of hundreds of products and pricing choices will best fit the needs of the customer. Additionally, the AE requires the ability to analyze the client’s unique financial situation to determine which products are available for their particular situation.

Thus, the nature and a certain degree of problem solving, analysis and judgment are vital and paramount to the position.

VII. Responsibility & Decision-Making Authority:
• Long Term: The general purpose of a SLMC AE is to 1) produce clients and, ultimately, loan fundings and 2) service clients and, ultimately, the loans in their pipelines throughout the life of the loan. Each AE is responsible for his or her own small business. The broad challenge is in successfully producing and servicing without having ultimate control over many essential variables, including economic impacts, pricing and guideline changes, operations and company policy changes
• Daily: Executing daily business plan: 1) contact and counsel broker-clients with regard to enhancing business opportunities, structuring existing business, and problem resolution 2) review pipeline and sales data base, updating and taking action as needed, 3) interact with Operations regarding status of files in pipeline and overcoming problems, 4) analyze and determine structure of fundable new originations.
When challenges impede accomplishing these daily responsibilities, the resolution time frame varies from hourly to monthly to annually based on the degree of the challenge. 

Account Manager // Account Executive | Underwriter | Funder
I. Major Functions:
• Responsible for timely processing of brokered loans
• Pipeline
• Conditions sign-off 

II. Duties & Responsibilities:
Loan Processing
• Complete loan processing within program guidelines and turn-time commitments
• Monitor pipeline and prioritize work load
• Request and receive all required documents
• Enter and clear conditions within authorization level
• Work with Underwriting for sign-off on all other conditions
• Order flood certification documentation
• Contact and work with Brokers to get information, documents and to resolve problems
and issues
• Identify and refer particularly difficult problems to the appropriate party for timely and effective resolution
• Prepare file for documents after approval
• Final pre-documentation tests (high-cost, buy-side with pricing engine; tagging docs that need to be pulled for signature, invoices for validated fees, etc.)
• Once every 48 hours, be in contact or communication on each file until closed or
adversed out
Miscellaneous
• Work planning, prioritization and assignment
• Meet position requirements and objectives
• Ensure compliance with Company Policies and Commitments
• Meet position requirements and objectives

IV. Knowledge, Skills & Ability:
• Knowledge of mortgage loan documents and terminology
• Experience processing mortgage loans
• Knowledge of mortgage banking software applications
• Ability to work in a paperless environment
• Customer service skills
• Problem solving and conflict resolution skills
• PC Skills (MS Office, LOS)
• Analytical and mathematical skills and applications
• Strong communication skills (verbal, written, listening)
• Attention to detail; multi-tasking skills; excellent time-management skills
• Ability to work independently with minimal supervision

V. Education, Training & Experience Required:
A. Special courses/licenses needed:
Processing classes helpful
B. Formal education required:
High School Diploma or GED

Underwriter // Account Executive | Account Manager | Funder
I. Major Functions:
Responsible for underwriting ethical loans.
• Compliance with Investor Guidelines
• Signing authority
• Capable of meeting turnaround times

II. Duties & Responsibilities: 
Underwriting
• Underwrite ethical and salable loans
• Evaluate risk and ensure quality of each loan
• Conduct reasonableness tests at each step of the process
• Exercise judgment about ratios and Guideline compliance in light of other
off-setting circumstances
• Update and maintain data entry
• Identify loans for exceptions
• Work with Mortgage Banking and Secondary Markets to resolve Conditions
• Approve loans or return file
• Notify Account Manager and broker of status
• Determine other methods/documentation to meet Investor Guidelines
• Establish Conditions to meet Investor Guidelines
• Negotiate with Investors and Brokers
• Analyze counter-offers for compliance and acceptability
• Monitor and track Conditions for compliance with Underwriter Guidelines
• Monitor status of all Conditions
• Clear Conditions that are within scope of job
• Determine accuracy and completeness of underwritten loans for compliance with specified Investor Guidelines
• Review and evaluate credit packages
• Review and evaluate appraisals
• Review and evaluate Asset documentation
• Review exceptions and assist in clearing or resolving issues
• Review and evaluate condo-documentation 
Brokers
• Work with Brokers to restructure a problematic loan
• Recommend alternative products/Investors
• Develop and maintain relationships with Brokers
Account Executives and Account Managers
• Develop and maintain relationships
• Work to restructure or resolve problem loans
Miscellaneous
• Update and maintain knowledge of loan products and related Investor Guidelines
• Train and provide mentoring to Jr. Underwriters
• Notify QC of integrity issues
• Maintain contact with internal and external customers on loan status and Conditions
• Work planning
• Ensure compliance with Company Policies
• Demonstrate and encourage integrity and alignment with Company Vision, Mission
and Values
• Other duties as assigned

IV. Knowledge, Skills & Ability:
• Knowledge of mortgage processing documents, procedures and practices
• Knowledge of underwriting and Investor Guidelines
• Customer service skills
• Ability to adapt to paperless environment with very rapid turnaround times
• Negotiation skills
• Problem solving skills
• Relationship building skills; training and mentoring skills
• PC Skills (MS Office, LOS, automated underwriting system)
• Analytical and mathematical skills and applications
• Strong communication skills (verbal, written, listening)
• Attention to detail; multi-tasking skills; excellent time-management skills
• Ability to work independently with minimal supervision

V. Education, Training & Experience Required:
A. Formal education required:
High School diploma or GED for basic analytical and math skills
B. Prior experience needed:
Minimum 2-3 years Underwriting experience

Funder // Account Executive | Account Manager | Underwriter
I. Major Functions:
The major functions are to ensure that all loans are funded in a timely manner and that all issues pertaining to funding are handled appropriately and efficiently while still providing customer service to internal and external clients.

II. Duties & Responsibilities:
Closing Audit
• Complete thorough audit of loan file for accurate preparation of final loan closing documents before authorizing funding
• Contact appropriate party to get documentation in limited time frames available
• Balance loan fundings and negotiate details of funding with closing agent
• Ensure that all loans are funded correctly and that all government requirements ( i.e. OFAC, High Cost) have been met and loan files are in compliance
• Communicate with Team Lead to determine obstacles to overcome for accurate funding
of a loan
• Clear Conditions or find alternative ways to meet requirements
• Directly responsible to determine if prior to funding conditions except Underwriting conditions have been met in accordance with Investor guidelines
• Any other duties necessary as assigned 

IV. Knowledge, Skills & Ability:
• Knowledge of mortgage loan processing and closing
• Knowledge of Conforming and Non Conforming Investor Guidelines
• Negotiation skills
• Customer service skills
• Excellent time management skills
• Analytical and mathematical skills and application
• Ability to operate computer terminal and 10-key calculator
• Effective oral and written communication skills
• Knowledge of Residential Mortgage Lending terminology and forms
• Organization skills with attention to detail
• Proficiency with Contour Loan Origination System
• Proficiency with Microsoft Office programs (Outlook, Word, Excel, etc.)

V. Education, Training & Experience Required:
A. Formal education required.
High School Degree required
Degree helpful
B. Prior experience needed:
Minimum of 3 years funding experience required